FAQs
SIZING
Does the size chart refer to the garment measure?
The size chart shows the body measure.
The garment would have ease based on the style / silhouette.
We would recommend looking at product description for fit, length details.
What does dual size 6/8, 10/12 etc mean?
The garment either has an elastic in the case of skirts/ pants or a relaxed fit. It can be worn by both sizes.
I have size related questions, can you help?
We have a ‘Chat with us’ option on the website. Please share your body measurements and style you would like to pick up, we can help with size recommendations.
CUSTOMISATION
Do you customise?
We do customise sizes. Use the ‘Chat with us’ option on the website or Write to us at priyanka@pilgrim.net.in
Can you add sleeves?
Yes, we can.
Use the ‘Chat with us’ option on the website or Write to us at priyanka@pilgrim.net.in
Can the length be customised?
Yes, we can.
Use the ‘Chat with us’ option on the website or Write to us at priyanka@pilgrim.net.in
What if I like a garment that is out of stock?
If a style you like is out of stock, it is most likely we don’t have that fabric anymore. If you would like it in a different fabric, get in touch with us.
SHIPPING AND RETURNS
When will I get my order?
We make the garment once we get the order. It usually takes 15 days from the date of receiving an order. We dispatch via speed post once ready.
I would like to return my order. What do I do?
You can initiate the return process by writing to us at priyanka@pilgrim.net.in
What is the exchange policy?
We offer size exchanges and store credit which you can use to purchase a different product within 6 months. We do not provide refunds.
Do you have reverse pick up for returns?
We do not have reverse pick up. Please return the garment to the address provided after dropping us an email.
FABRIC AND WASH CARE
What are the wash care instructions?
Please use a gentle detergent, wash in cold water and dry in shade to protect the colour and increase the life of the garment. Wash with similar colours for the first few washes.
No dry clean required.
Does the garment shrink post wash?
The fabrics are pre-washed and preshrunk. Our garments are made with handwoven cotton and cotton does shrink a bit with wash.